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Support Categories
Reseller User Guide
- Setting your Personal or Business Information
- (Read First) Reseller Account Startup Guide
- Manage Products and Pricing
- Managing Billing with your Customers
- Managing your Domains
- Order Management
- Managing your Customers
- Adding a Customer
- Deleting a Customer
- Exporting a List of your Customers as CSV
- Listing or Searching your Customers
- Modifying a Customers Details
- Moving a Domain Name to a New Customer
- Suspending or Unsuspending a Customer
- Viewing all Orders belonging to a Customer
- Viewing or Sending Customer Passwords
- Finances
- Reseller Settings
Category: Customer Control Panel
Account Suspension
An account suspension will generally occur: When invoice payments have not been received. If a website has been compromised. The domain is involved in any illegal activity. In each case, our support team will attempt to advise the listed domain … Continue reading
View a list of all your services
To view a list of all current services on your account: Login to the Customer Control Panel using your Account Reference and Password. Select the [Billing & Invoices] tab. Click View a summary of your subscription services. The Domain Services Summary … Continue reading
Update credit card information
Customers may securely store multiple credit cards in the console. When ordering any additional domain name, email and/or web hosting services from within the control panel, select any one of your stored credit cards to instantly submit a payment. Funds may … Continue reading
How can I merge two accounts with a Reseller?
Accounts reside with a single Reseller We provide your Reseller with functionality to move domains to other Customer accounts via the Reseller Control Panel. If you have registered domains via different Customers account through the single Reseller we suggest you … Continue reading
How to see my invoice?
We will always send a copy of the invoice to your registered email account as a PDF format. Customers are also able to view all their invoices via the Customer Control Panel. Please follow instructions below to see a summary … Continue reading
How to upgrade your hosting plan
Customers are able to upgrade their hosting plan and other subscriptions online via the Customer Control Panel. Note: This option is not available when logging directly into the domain level console. To upgrade a hosting plan: Login to your Customer … Continue reading
Updating Contact Details
Tagged update contact details.
Updating your account contact details online Login to the Account Level console using the Master Account Reference and Password. Select the Users & Contact Management tab. Click Current Account Contact. Follow the onscreen instructions to update the account holder contact … Continue reading
Recover your Password to the Console
If you are trying to administer a domain name or a service at TPP Wholesale or Partner, you will need to log in to the console. There are two options for recovering passwords below. Recover passwords to your account Allows … Continue reading
Moving domain names between resellers
If you would like to move your domain name and hosting from one TPP Wholesale reseller to another TPP Wholesale reseller, we recommend the following: Download a full copy of your website and emails to your computer. You can download … Continue reading
How to change my payment method?
The preferred payment method is via credit card deduction. However, whilst credit card payment is the most easily processed and widely accepted, other payments options via invoicing method are accepted and include: Credit Card Prepaid Credit