Category: Service Alerts

Currently if a Cloud Hosting email account has exceeded its allocated mail storage quota, our mail server will continue to accept delivery of new emails sent to that email address

Update Our engineers have spoken to the operations manager at iiNet who has provided us with a complete list of all iiNet mail servers which we have whitelisted to resolve

Clients affected All cloud web hosting customers. All cpanel hosting accounts. IMPORTANT This does not affect normal email services, only email generated via websites Overview Many of our customers send

RESOLVED – 1:24PM 11th June 2013 The TPP Wholesale technical service team would like to advise that this issue has now been resolved. The server was rebooted and services on

RESOLVED: 10:55AM 11th June 2013 The TPP Wholesale technical service team would like to advise that this issue has been resolved for all services. Update: 10:20AM 11th June 2013 The

The TPP Wholesale technical services team would like to advise that due to office renovations taking place between 08/06/2013 and 11/06/2013 there will be no TPP Wholesale support agents on site

The TPP Wholesale technical services team would like to advise that due to a power failure in our Sydney office the TPP Wholesale phone system is currently unavailable. We are

Posted: 20:00 AEST 3rd June 2013 In relation to this Service Notification – Unscheduled Service Interruption to DNS Over the past several days TPP Wholesale has experienced a series of

RESOLVED: 2:16PM 03/06/2013 The TPP Wholesale technical service team would like to advise that this issue has now been resolved. Original Notice: The TPP Wholesale technical service team would like

UPDATE: 11:55 AM 04/06/2013 The TPP Wholesale technical service team would like to advise that as of approximately 07:00 AM 04/06/2013 the DDoS (Distributed Denial of Service) attack targeting TPP

Update: 2:30 PM AEST The Asia Anycast nameserver has failed. As a result some queries originating from Australia may not be resolved.     The TPP Wholesale technical service team

TPP Wholesale Customer Service team would like to advise of a scheduled outage for the Phone System on the 4th June 2013 between 7am and 7:30am AEST. The 30 minute

The TPP Wholesale technical service team would like to advise customers of upcoming scheduled maintenance to two of our cPanel Servers. Start Date: Monday 3rd June 2013 19:00 AEST Finish

RESOLVED – 2:45Pm 27th May 2013 The TPP Wholesale technical service team would like to advise that this issue has now been resolved. Original Post – 12:03PM 27th May 2013

The TPP Wholesale technical service team would like to advise customers of upcoming scheduled maintenance to two of our cPanel Servers. Both of these servers have reached near maximum disk

The TPP Wholsale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below cPanel shared hosting server. The cause of the issue is

RESOLVED – 3:20PM AEST 22nd May 2013 The Netregistry technical service team would like to advise that this issue has now been resolved. Original Notice: The TPP Wholesale technical service

The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Database server(s). The cause of the issue is currently being

The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to our Anycast Nameservers. The cause of the issue is currently being investigated

UPDATE: Test evacuation completed, and staff are back at their desks as of 10:50am AEST. Original post: 10:30am AEST 20th May 2013 TPP Wholesale Customer Service team would like to

The TPP Wholesale Technical Services team would like to advise of an upcoming scheduled upgrade for the Cloud POP Email infrastructure. Customers utilising Cloud Email and Web hosting plans, as

UPDATE: 12:30pm AEST 14th May 2013 Call Centre operators have regained access to production systems and customers accounts are now accessible to us in order to assist callers. We apologise

The TPP Wholesale technical service team would like to advise customers of upcoming scheduled maintenance on our Windows servers. Date: Wednesday May 15th – Thursday May 16th 2013 Maintenance window: 11:00 PM

The TPP Wholesale technical service team would like to acknowledge and advise of a resolved unscheduled interruption to our Cloud Email Hosting service. The cause of the issue is currently

The TPP Wholesale technical service team would like to advise customers of upcoming scheduled maintenance being performed by AusRegistry. During this maintenance, AusRegistry will be migrating the Registry to a new

UPDATE: 12:42PM AEST 23rd April 2013 While we have not received a resolved notice from the vendor, the payments on our gateways have resumed operating, indicating that the network access

RESOLVED Date: Tuesday - 16/04/2013 Time: 19:50 This issue has been resolved and services have resumed as normal ———————————————————————————— The TPP Wholesale technical service team would like to acknowledge and advise of a

RESOLVED Date: Tuesday - 16/04/2013 Time: 19:35 This issue has been resolved and services have resumed as normal ———————————————————————————— UPDATE Date: Tuesday - 16/04/2013 Time: 18:35 We are re-starting Apache on this server as the HTTP

The TPP Wholesale technical service team would like to advise customers that our call centre is experiencing a higher than usual number of inbound calls at the moment, causing extended wait times

RESOLVED Date: Tuesday - 16/04/2013 Time: 16:48 This issue has been resolved and services have resumed as normal ———————————————————————————— UPDATE Date: Tuesday - 16/04/2013 Time: 15:48 The server is being rebooted and has had additional resources

UPDATE: 23:35 AEST 15th April 2013 Following maintenance operations, the service degradation continued until approximately 7pm, however some intermittent periods of latency were apparent until 11pm. The service availability appears stable

The TPP Wholesale technical service team would like to advise customers of upcoming scheduled maintenance on the below cPanel servers. Throughout the maintenance period, our engineers will apply kernel patches