Category: Service Alerts RSS Feed

Unscheduled Service Interruption – Plesk Hosting – 20th April 2014

The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is

Service Alert: Plesk to cPanel Migration Technical FAQ

Overview Over the coming months TPP Wholesale will be deprecating our Plesk infrastructure. This work will require a large segment of our customer being migrated between our Plesk servers and

Unscheduled Interruption – Cloud Emails – 31st March 2014

Update – Wednesday 02/04/2014 5:34PM Some of the core TPP Wholesale SMTP servers have been listed on global blacklists due to Spam originating out of them. TPP Wholesale treats Spam as

Emergency Scheduled Maintenance – Cloud MySQL server – 27th March 2014

The TPP Wholesale technical service team would like to advise customers that one of our cloud MySQL servers will be undergoing emergency maintenance. Date: Thursday 27th March Time: 6.30am AEDT Outage duration: 30

UPDATED: Phone System Interruption – 26th March 2014

Updated Notice – 10:30AM AEDT 27th March 2014 TPP Wholesale’s technical service team would like to advise we are no longer experiencing a disruption when receiving inbound phone calls, however

Unscheduled Service Interruption – Cloud MySQL server – 25th March 2014

The TPP Wholesale technical service team would like to advise that we are currently experiencing intermittent performance degradation with one of our cloud hosting MySQL servers. Date: Tuesday 25th March Time: 4:10

Service Notification: Deprecation of Plesk infrastructure (Linux)

TPP Wholesale would like to advise our old Plesk infrastructure will be deprecated over the next few months. Any existing services will be upgraded to our stable cPanel hosting platform.

RESOLVED: Unscheduled Service Interruption – Payment Gateway – 21st March 2014

Resolved Notice – 2203/2014 9:53AM The Netregistry technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal operation. Original Notice

Emergency Payment Gateway Maintenance – 21/Mar/2014 – 10pm

The TPP Wholesale technical service team would like to advise of maintenance to our Payment Gateway services at the following date/time in order to resolve an intermittent issue occurring currently:

New customer service platform launching 20th March, 2014

At TPP Wholesale we strive to provide the best Support and Service for our partners. As such, we regularly review our processes and platform to identify areas for improvement. We

RESOLVED: Unscheduled Maintenance – Cloud MySQL server – 22nd March 2014

RESOLVED: Unscheduled Maintenance – Cloud MySQL server - 12:30PM AEDT 24th March TPP Wholesale would like to advise the Post maintenance of  mysql-shared-1.servers.partnerconsole.net server has been completed and is operating at optimal performance.

RESOLVED: Unscheduled Service Interruption – cPanel Hosting – 19th March 2014

Resolved Notice – 14:20 AEDT Wednesday 19th March 2014 The TPP Wholesale technical service team would like to advise that service has returned to normal on the cPanel cluster. All

Phone System Interruption – 16th March 2014

Resolved Notice – 17/03/2014 8:00AM The TPP Wholesale technical service team would like to advise that this issue has been resolved. Phone services have returned to normal operation. Original Notice

Concurrent SMTP connections – 11th March 2014

UPDATE – 11:00PM AEDT 12/03/2014 The temporary adjustments made yesterday to mitigate the problems we experienced on our SMTP servers have been reverted to their original settings.  Our System Administrators

Call Centre Technical Difficulties

The TPP Wholesale technical services team would like to advise that we are currently experiencing technical difficulties impacting our Sydney support centre. This is resulting in longer than usual call

RESOLVED: Unscheduled Service Interruption – MSSQL-2008 Database Server – 4th March 2014

RESOLVED - 9:05AM AEST 05/03/2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. The MSSQL-2008 server was restored at 5:00AM AEST. Websites that

Scheduled Maintenance – Ausregistry – 2nd March 2014

The TPPWholesale technical service team would like to advise customers of upcoming scheduled maintenance being performed by Ausregistry.  Date Sunday 2nd March 2014  Maintenance window 9:00 AM – 01:00 PM AEDT

Whois Data Reminder Policy Notification

TPP Wholesale would like to advise that all resellers and clients of resellers that own a gLTD domain will be receiving a Whois contact detail reminder. As a domain registrar