How do I update my contact information?

Updating your contact details online via your Customer Control Panel

  1. Login to your Customer Control Panel. ¹
  2. Select the Users & Contact Management tab.
  3. Click Current Account Contact.
  4. Follow the onscreen instructions to update the account holder contact information.

If you have forgotten your login details, you can request a new password, via the current email address as listed on the account.  If the email address is not correct, got to the section If your email address is not correct (below).

Updating your contact details by phone

TPP Wholesale Support Analysts will update Account contact information on demand over the phone only if the caller is able to Authenticate themselves as the Account holder. All phone based account updates require verbal authentication (Current login details, or One Off Code). If you do not have your Account login details available when calling, you will be emailed a Password Reset request, in order for you to gain Authentication. The Password Reset request may only be sent to the current Account Holders email address. If the email address is not accessible by the caller, they will be asked to use an Update of Contact Information form to update their Account Email address (see below).

If your email address is not correct

If your primary contact email address has changed and you cannot receive new password information, you can request the passwords be sent to another nominated email address, provided you are the owner of the domain name, or an authorised officer of the entity that owns the domain name. Please see Update of Contact Information formsbelow for information.

Update of Contact Information forms

Please download, print and complete the Update of Contact – Business (ABN), Update of Contact – Company (ACN) or Update of Contact (Individual)form attached to this article, depending on which is appropriate for your business entity. These forms must be accompanied by a legal company letterhead, signed by an authorised representative for the account holder company/business. Accounts owned by a sole trader or Individual must include a Photo ID.

    • Fax to 02 8580 6251,
    • Email: support@tppwholesale.com.au, or
    • Standard Post:

Support Department
TPP Wholesale Pty Ltd
PO Box 270 Broadway NSW 2007

Please allow for up to 2 business days (plus postal time) for your contact information to be changed.

Making changes to the Organisation name

To update the organisation name of your account and billing details, a written request to Support is needed. Your written request must include the following:

  • Account reference
  • The account’s One off code
  • New company name

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