Transferring a domain to TPP Wholesale

Depending on the type of domain you are wanting the transfer, the steps to transfer your domain may vary.

• Transfer a gTLD domain to TPP Wholesale (com/net/org/info/biz)
• Transfer a .au domain to TPP Wholesale (com.au/net.au/id.au/org.au)
• Transfer a .uk domain to TPP Wholesale (co.uk/org.uk/me.uk)
• Transfer a .nz domain to TPP Wholesale (co.nz/net.nz)
• Most other domain types use the same procedure as gTLD’s

Bulk domain name transfers

This is currently only possible for .au domains.

1. Login to the Account Level console using the Master Account Reference and Password.
2. Select the Order tab.
3. Click Transfer multiple .au domains.
4. Follow the onscreen instructions.

Domain Name Transfer Duration

The time it takes to transfer a domain is dependent upon the type of domain name. Or when owners authorise the transfer of the domain. Please see the table below for a rough guideline:

Please note, we can not provide any support for CGI scripts.

Setting up CGI on Linux Hosting Products:

1. Login to a Client Account
2. Locate the Domain Name from the Drop Down and click Administer
3. Click the Web Hosting link
4. Locate CGI under Webserver Options
5. Click the Enabled radio button
6. Click Change

To use a CGI script, you can follow this checklist:

• Has the script been uploaded to the cgi-bin folder?
• Has the script’s execute bit been set (Permissions set to 755)?
• Has the script been correctly written for CGI?
• Has the shebang been correctly set?
• Has CGI been setup on the hosting environment? (See Below)

Example CGI Scripts:

Python:

#!/usr/bin/python
import cgi, cgitb
cgitb.enable()
print "Content-Type: text/html"
print ""
print "<h3>hello world</h3>"

Perl:

#!/usr/bin/perl
print "Content-Type: text/html";
print "\r\n\r\n";
print "<h3>hello world</h3>";

Bash:

#!/bin/bash
echo "Content-Type: text/html"
echo ""
echo ""
echo "<h3>hello world</h3>";

This feature is useful for assisting your Customers with administering their products.

Login as a Specific Account (Account Level)

1. Log into your Reseller Control Panel.
2. Highlight ‘Customer Management’ in the main menu.
3. Click on ‘Browse/Search Customers’ from the drop down options that appear.
4. Manually locate the Customer you are looking for from the list OR search for the Customer by either typing the Domain Name. Account Ref, Company or Email within the Search Customers function and clicking Search.
5. Click their Account Reference found in the left most column.
6. If it appears, click Proceed
7. You will be presented with the account level page for the selected account

Login as a specific Domain Name (Domain Level)

1. Log into your Reseller Control Panel.
2. Highlight ‘Domains and Hosting’ in the main menu.
3. Click on ‘Manage Domains’ from the drop down options that appear.
4. Manually locate the Domain you are looking for from the list OR search for the Domain by either typing the Domain Name or Account Reference within the Search Domains function and clicking Search.
5. Click the Domain Name found in the left most column.
6. If it appears, click Proceed
7. You will be presented with the domain level page for the selected account

FTP information (including FTP username and password) may be found within the partnerconsole. Instructions on how to view and change the FTP password of an account are below.

View FTP username and password

1. Login to the Client Account
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the hosting applies.
4. Click [Administer].
5. Click Web Hosting
6. Click Click here to modify your FTP details.
7. Click View Password.

Update FTP password

1. Login to a Client Account
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the hosting applies.
4. Click [Administer].
5. Click Web Hosting
6. Click Click here to modify your FTP details.
7. Click Modify user details
8. Type in a new password
9. Re-type the new password
10. Click [Modify User]

Create a new FTP user

1. Login to the Client Account
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the hosting applies.
4. Click [Administer].
5. Click Web Hosting
6. Click Click here to modify your FTP details.
7. Read through the information below the Create a new FTP user area
8. Fill in the required details and click [Add User].

To connect to the file storage system and upload or download website files, users require an FTP client and a website’s FTP details. These details consist of

• Host: ftp.partnerconsole.net or ftp.domain.tld
• Port: 21
• User: FTP username
• Password: FTP password

Some FTP clients may ask users to provide additional details such as

• Server type: FTP (SFTP, FTPS, and FPTES are not supported)
• Log on type: Normal
• Path or directory: Enter a forward slash /

These details allow for a connection to a Web Hosting service that has been previously provisioned for use by a given domain. Customers must have previously subscribed to a web hosting service in order to access the server space via FTP.

Once a connection has been made to the file storage system, web pages and other website related files may be transferred onto the server via FTP and made available for viewing over the internet.

Domain names are registered on a first-come, first-served basis. That is, as long as the registrant of the domain is eligible to hold the licence (if they meet all the requirements), then they can keep that name.

You can attempt to contact the owner of the domain name licence, enquiring whether they wish to transfer it to you, however they are under no obligation to do so.

If you have any concerns or feel you may have an entitlement to the name you should contact the auDA for dispute resolution information.

Please contact TPP Wholesale technical support if you have any questions.

Domain ownership of .au domain names can often be confusing and controversial. This page outlines a number of complaint scenarios, which might explain the process with more clarity.

The Australian Domain Name Administrator (auDA) is the governing body that regulates and maintains policies in the .au name space. They have several policies and defined procedures surrounding complaints handling for .au domain registrations.

Below are some of the most common complaints that arise. Please keep in mind, all complaints are different and they are handled dependent on each circumstance.

Trademark/Company ownership claims to domain names

When it comes to registering .au domain names, registrations are provided on first-come, first-served basis to available applicants. Prior to the policy changes in 2002, a registered business name was required to be eligible to register a .com.au or .net.au domain name. This is no longer the case, as long as a customer has an exact match or close and substantial connection to a domain, along with valid registrant data, you are eligible to register any domain you wish.

Please be aware, if you hold a Trademark/Registered Business Name/Company similar to a domain name, you are not automatically entitled to register a domain of the same name. If the name was registered by another organisation before your company existed, and the other organisation is still eligible, they are able to maintain control of the domain license.

However, if you believe that the current registrant of a domain is not eligible to hold the registration, then you will need to lodge an eligibility complaint.

Scenario 1

Jessica owns a business name registration for “Red Apples”. She goes to register the domain name “redapples.com.au”, but discovers that it is registered to “Sarah Smith”, using a sole Trader ABN, but trading under the name “Red Apples Design”. Jessica is upset as she feels that she should be the owner of the domain rather than Sarah.

In this situation, Sarah is eligible to hold the registration of the domain redapples.com.au, as she has a close and substantial connection to the domain name. She was first in to register the domain, and as long as she continues to trade under the name “Red Apples Design”, she will remain eligible to hold the registration license.

Depending on the date Jessica registered the “Red Apples” domain, she may or may not be able to lodge a complaint through the .au Dispute Resolution Process (auDRP). She would need to contact auDA to determine the domain name registration date, and could then make a decision on whether to pursue her complaint further.

Eligibility Complaints

For the complete list of rules surrounding .au domain name registrations, visit auDA’s Domain Name Eligibility and Allocation Policy, Rules for the Open 2LDs policy at http://www.auda.org.au/policies/auda-2005-01/

As long as the domain registrant remains eligible to hold the registration of a domain, they are able to renew it every 2 years, and cannot be forced by another party to cancel or transfer the registration of the domain licence.

Please note, if the ABN/ACN/Registered Business Name/Incorporated Association or Trademark number used to register a domain name is cancelled, then the registrant may no longer be eligible to hold the domain licence. If this is the case, a complaint can be made against the domain name to the registrar of record (that is the company that the domain is registered through), to determine whether the registration is still valid.

Depending on the circumstances of the complaint, the registrant may be provided with a period of time to update their details. However, if the name is no longer eligible, it may be deleted from the registry and made available for public registration.

If you believe that a domain, registered through TPP Wholesale, no longer meets eligibility criteria, you can lodge an official complaint below, and a member of TPP Wholesale’s Compliance team will investigate your claims.

Scenario 2

Mark noticed that the owner of timberblinds.com.au, David, is using an expired business name as his eligibility ID to support the registration of the domain name. The domain is registered through TPP Wholesale, so Mark contacts TPP Wholesale and lodges an official complaint.

TPP Wholesale’s Domain Complaints team review Mark’s complaint, and realise that the Registered Business Name that David was using had indeed expired. They contact David, and provide him with 14 days notice to update his eligibility details, or risk the domain name being de-registered. David responds to the request and provides an updated and valid ABN number, and the registration of the domain is updated, so that the name meets eligibility criteria. If David had not responded, the domain name would have been deleted. However, as he provided the requested information, he is able to retain ownership of the domain licence.

Scenario 3

Bianca is interested in registering the domain name pinkbeads.com.au, but the domain is already registered to someone else. She looks up the registrant information on the domain via a whois search, and notices that the domain registrant appears to be an individual with no connection to the name “pink beads”. She lodges an official complaint through TPP Wholesale, the registrar of record for the domain name.

TPP Wholesale’s Domain Complaints team review Bianca’s complaint. The domain registrant is contacted, and is given 14 days to explain their connection to the domain name. The registrant does not respond within 14 days, so TPP Wholesale, unable to determine the connection between the domain name and registrant, cancel the registration licence. If the domain owner had responded within 14 days with a valid explanation of the connection, they would have been able to retain the domain licence, but because they did not respond, TPP Wholesale had no choice but to cancel the domain registration. The domain name is placed in a 14 day “auDA POLICY DELETE” status, before being released back into the public pool of available domains the next business day.

Further Information

auDA – Australian Domain Policy and Regulation Authority

For further information about auDA policies, you can contact auDA directly via the below contact details:

Telephone: 1300 732 929
Facsimile: 03 8341 4112
Email: info@auda.org.au
Post: 114 Cardigan Street, Carlton VIC 3053

You can also submit an enquiry online to our Domain Administration Team, who will be happy to assist with any enquiries you may have.

.au Domain Policies

You can view and download .au domain policies via the following link:

http://auda.org.au/policies/current-policies/

.au Dispute Resolution Policy (auDRP)

For further information about the .au Dispute Resolution Policy, please see the below link:

http://auda.org.au/audrp/audrp-overview/

Lodge an Eligibility Complaint for a .au domain registered through TPP Wholesale

To lodge a domain eligibility complaint for a domain registered through TPP Wholesale, please contact our Domains Department.

Before delegating your DNS to PartnerConsole or “going live” you may need to test your webfiles on our servers via a staging address/URL (usually referred to as a “Staging URL”).

Cloud hosting Staging URL

Your staging URL can be found via the following method:

1. Login to a Client Account

2. Locate the Domain Name from the Drop Down and click Administer

3. Click the Web Hosting link

4. Staging URL is displayed under Server Settings

If your Web Hosting area does not display the staging URL, it still exists and you can obtain it by merely following this syntax:

To obtain your user name and server:

1. Under Server Settings you will see “Host type”, this is your server version.
2. Click on ‘click here to modify your ftp details’.
   Under ‘Username’ you will see your ftp username.

Now you have your ftp username and server name you can figure out your staging address/URL:

[username].staging-[server].netregistry.net

eg. A domain with FTP username user1234, will have the staging address of: user1234.staging-[server].netregistry.net

Please refer to the staging address server list below:

1. The Zeus staging address is:
staging-zeus.netregistry.net

2. The Apache staging address is:
staging-apache.netregistry.net

3. The ASP.NET 4.0 staging address is:
staging-iis7-2.netregistry.net

3. The ASP.NET 3.5 staging address is:
staging-iis7.netregistry.net

eg. if you were on the PHP Zeus server for example your staging address would be:
user1234.staging-zeus.netregistry.net

Database

To access Database features, click the Database button.

Web Hosting

Server Settings

Staging URL: This is the staging URL for the current hosting service.

FTP details: From this link, you can view and edit the FTP details associated with this hosting service.

Traffic quota: This shows the current quota for the hosting service.

Host type: This is the host type which the service currently resides on.

Account Settings

Web Packages: From this link, you can add packages to your hosting service.
Note: The Web Packages link may not be shown on some host types, for example Apache.

Webserver Options

Server Index Pages: This allows you to edit the Index Pages for this service.

Server Aliases: This allows you to add sub domains to the hosting service.

Server MIME Types: This allows you to edit and define server MIME types.

Directory Listing: This toggles the serving of directories for the hosting service.

Zeus and Apache Specific

PHP: This toggles the version of PHP for the service.
CGI: This toggles the ability to utilise CGI scripts for this service.

Zeus Specific

Request Rewrite Support: Any zeus rewrite scripts placed into this text area will be parsed on every request to the hosting service.

Webserver Statistics

Traffic Usage: This links to the service’s traffic utilisation.

Zeus is an extremely fast webserver which runs PHP by default, and is capable of running CGI scripts such as Perl and Python.

If you would like to be moved to Apache, (or back to Zeus) please email us at [support@tppwholesale.com.au] with your request.
Please Note, our Apache Cluster is significantly slower than our Zeus cluster.

Unlike cPanel hosting, our clustered cloud environments do not allow the use of php.ini for modifications of default PHP configuration. In order to modify the global PHP options in Cloud hosting, you need to use the ini_set(); PHP function inside the code of your scripts as required.

If the directive that you wish to change is not available for modification using ini_set, then you might want to consider upgrading to a cPanel based plan, where php.ini may be used and more freedom is allowed. However the developers of php have attempted to ensure that most operational changes can be made using the ini_set(); function.

Using ini_set(); command in scripts

It’s the same as using any other PHP command, you merely add the command to a script which requires whatever new option you wish to set. e.g. if you need to increase upload size limit to upload a file to a folder – update the uploading script to include the PHP option directive. See Examples below for what it should appear as.

For full syntax of all types of ini_set command directives, please visit the php manual: http://php.net/manual/en/function.ini-set.php

Please note that not all the available PHP options can be changed using ini_set(). A list of all available options can be found at: http://www.php.net/manual/en/ini.list.php

Examples of ini_set(); directives in PHP scripts

Increasing Memory limit using ini_set command to 128MB:

   ini_set('memory_limit','128MB');

Increasing default size limitation for file Uploads to 50MB per file:

ini_set('upload_max_filesize','50MB');

Full list of available ini_set directives is located at http://www.php.net/manual/en/ini.list.php

Making the update global for your hosting account

You might want all your subdirectories and scripts to use the same updated configuration. To achieve this, simply place the ini_set code into file that is globally included for your website application.

Most web applications use include files for standard configuration options for the application. Update any include file which is loaded in all your scripts – and the configuration update will be in effect across the entire application.

For example, adding these commands to your wordpress installation’s  wp-config.php file, will make the changes take affect across your whole wordpress site.