TPP Wholesale Customer Service team would like to advise of an upcoming Phone System upgrade which will take place in our Call Centre over 17th and 18th January 2012. During this maintenance window, we will switch to our fail-over phone system at which time customers calling our office may experience interruptions during their phone calls.
Maintenance details (all times in AEDT GMT+1100)
Date and time: from 9am, Tuesday 17th January to 5:30pm, Wednesday 18th January 2012
Impact: Customers calling the TPP Wholesale call centre numbers may experience interruptions during their calls. Calls may drop during hold or throughout your conversation with our staff members.
We apologise in advance for any problems during your phone contact with us over the maintenance window, and we encourage customers to email us to prevent any frustrations therefore.
Services affected: No subscription services are affected by this upgrade.