Categories: Press Releases
It has been nearly a year since CentralNic acquired TPP Wholesale, and what an eventful 12 months it has been! The last few months certainly have been trying times for many businesses, and I do hope that you are doing as well as could be hoped for in this current environment.
I’d like to take this opportunity to update you on our integration plans as well as some of the other positive changes that we are making to TPP. It was my commitment when we purchased TPP last year that we would be investing to improve the business and I hope that you have seen some of the improvements already.
Thank you to all of you that completed the reseller survey last year and those who have provided feedback to me or the team since the acquisition was announced. Your feedback is greatly appreciated and has been critical in helping us shape our plans for the future.
As we communicated at our end of year update, our commitment in 2020 was to continue our investment in TPP’s people, products and platforms. Here are some of the key areas we have been focusing on:
Integration to CentralNic domain reseller platform
Firstly, as you may know, we have now connected the TPP Console and all domain registry connections to CentralNic’s global reseller platform, and have begun the process of transferring all existing domain names across. This included executing (with the help of Afilias, the .au registry operator, and Webcentral, TPP’s previous owner), the largest bulk transfer in the history of the .au namespace! Nearly 480,000 .au names were transferred without a second of downtime for connected websites and other online services.
Connecting to the CentralNic backend platform is a really important milestone for TPP as it allows us to unlock vast improvements in automation and performance, access to over 1,100 TLDs (by far the largest of any wholesale domain registrar in this region) and access to a whole list of registry promotions and pricing benefits that TPP partners have not been able to access before.
New cPanel Platform
In addition, we are excited to announce that we have just launched our brand new cPanel hosting platform. This was a crucial area of improvement we needed to address, and I am delighted that we can now deliver a world-class hosting platform for your customers. And I am sure that you will be happy with the performance: we have had some resellers testing it for us (thank you!) and the feedback has been fantastic.
For now, these plans are only available for your customers that are not already hosted on cPanel, but it won’t be long till we will be able to upgrade all of your customers to this fantastic new platform. We will be in touch shortly regarding these plans.
Investment in our people
It is the people at TPP that really make the difference and we have been making continued investments in people this year, after welcoming a large number of new staff, to our support and account management teams last year.
Firstly, I am delighted to announce the appointment of Amin Kroll as Managing Director of TPP Wholesale. Amin may be familiar to you - he has a strong history of working within our industry and complementary sectors, having held positions at Netregistry, Lexmark and Hostway. Amin co-founded IntaServe, a hosting and datacentre service provider which was acquired by Hostway Corporation. He also served on the Board of auDA for a number of years.
Secondly, we have recently expanded and restructured our account management team so that we can more easily support you to make the most of your TPP account and help your business succeed in this space. Our account management team is the largest and most experienced in the industry, with over 40 years of experience, and I am glad to welcome some new faces to the team.
Lastly, I am excited to announce that we will soon be significantly growing our onshore support team in Sydney. We have been slowly growing our onshore team this year and this will now be accelerated. Our aim is for over 90% of all support interactions handled onshore by the end of the year.
And that’s not all...
In addition, we have also been busy improving all of the systems that you connect to us by. We have relaunched a new support centre, upgraded our live chat and moved to a new and improved phone system. This is on top of the upgraded internal tools plus the new ticketing system that we equipped the teams with last year.
So what’s next?
Our regular newsletter will be the beginning of ongoing communications from us. You can expect to be kept up to date with our integration plans, important updates, new products, promotions, industry news and much more. We would love your feedback too. So, if you have any suggestions or improvements please feel free to reach out and we will be more than happy to accommodate.
Thanks very much for taking the time to read this post. And thanks so much for your continued support. I wish you all the best for the remainder of the year.
CEO - Centralnic Group PLC