TPP Wholesale Terms & Conditions

These terms and conditions (Agreement) apply to the provision of any services by Domain Directors Pty Ltd (Operating as TPP Wholesale) (ABN 13 100 504 596) (or one of our related companies) (TPP Wholesale, we, us, our) to you (you, your, yourself) from time to time (individually, a Service, collectively, the Services). 


Certain words used in this Agreement have a special meaning which is set out in clause 1 below. 

1. Definitions

Commission means the difference between the Fees we charge you as a reseller, and the retail fees you charge end-customers where a transaction occurs in our system. 

Domain Terms means those additional domain name specific terms currently located at Many of these Domain Terms must be passed on to your end-customers 

Fees means the charges for the Services as published in The Console. Unless otherwise stated, the Fees are exclusive of taxes. 

Registrar means an entity accredited by the Registry to offer registration services for a particular domain space. We are a Registrar ourselves for certain domain spaces, and we also use other Registrars when processing certain domain name registrations. 

Registration Agreement means the agreement or agreements to be entered into between the registrant and the Registrar, the relevant Registry or other authority to register, renew or transfer a domain name. The current Registration Agreement for each domain name offered by us can be accessed at clause 1 of the Service Terms. 

Registrant means the applicant for, and on registration, the licence holder of a domain name. 

Registry or Naming Authority means the entity authorised to administer the registry for a domain name. 

Service Terms means those additional product and service specific terms currently located at Many of these Service Terms must be passed on to your end-customers. 

The Console means our proprietary administration portal currently located at 

2. Term and Services

2.1 This Agreement commences on the date you accept the terms (as noted above), and terminates on the day notified by either party in accordance with the terms of this Agreement. 

2.2 Services will be automatically renewed for further periods equal to the previous term, unless identified otherwise in The Console. Cancellation of a Service must occur prior to automatic renewal, as cancellations submitted after the scheduled automatic renewal date will not receive any refunds or credits. Should you wish to cancel a domain name, we recommend disabling auto-renew functionality for the domain name in question to ensure it cancels at the conclusion of its existing term. 

2.3 If you (or your end customer) wish to cancel an individual Service, you (or the end customer, as the case may be) must complete the online cancellation form within The Console. Submission of the online form will generate an automated email to the email address specified in the form, and the unique tracking number in that email will be the only proof of cancellation that will be accepted by us. 

2.4 Upon request, an end customer may become a direct customer of ours, or a customer of another reseller. We will notify you of this request and will action the request if: 

  1. you have provided your authority to proceed; 
  1. you have not responded to our notification within 48 hours; 
  1. your account has been suspended and/or terminated for non-payment or breach of our terms of supply. 

3. License

Subject to your continuing compliance with the terms of this Agreement, we grant you a non-exclusive, non-transferable, royalty free licence (with no right to sub-license) to use and access our systems for the sole purpose of reselling our Services. This licence will immediately expire upon termination of this Agreement. No other licenses are granted to you under this Agreement.

4. Account

4.1 You may transact with us by depositing funds into a prepaid credit account, accessible via The Console (Account). We may provide you with a username and password to securely access The Console (Login Details). 

4.2 You must keep all Login Details secure and confidential at all times and must not disclose them to anyone else (except those of your employees who need to know for the purposes of their employment). You agree that you are totally responsible for all activity on your Account (including activities of any sub-account), and that we are entitled to treat instructions or orders processed through your Account as instructions originating from you. 

4.3 You must notify us immediately of any breach of security or unauthorised use of your Login Details to access our systems. We will not be liable for any loss you incur due to any unauthorised use of your Login Details or access to your Account. You will be liable for any loss or additional costs incurred by TPP Wholesale as a result of any unauthorised use of your login details or access to your account. For security purposes, we recommend you change your password(s) at least once every 6 months and activate multi-factor authentication (MFA) security available in the Console. 

4.4 In the event your Account has an unused prepaid balance, those funds cannot be held indefinitely. Where there has been no activity on your Account for a minimum continuous period of twenty-four (24) months, the prepaid balance will be forfeited. 

5. Fees & Commission

5.1 You are solely responsible for payment of all Fees (together with any applicable taxes) payable to us for the Services. The failure to meet any Fees as and when they fall due is a material breach of this Agreement. As a reseller, you determine the retail fees your end-customers will be charged. You will be responsible for unpaid end-customer fees, and it remains your responsibility to ensure all services provided by us are paid when due, whether by you or your end-client. 

5.2 We will process orders for provision of Services only to the extent your Account has sufficient funds available.  

  1. If we have exceptionally agreed to provide you with a credit account (billing in arrears), we will invoice you for the Fees (together with any applicable taxes) relating to the ordered Services, and you must pay us the Fees by the due date stipulated in the invoice. 
  1. Billing in arrears arrangements are made available on a limited basis at our discretion and may be withdrawn with 30 days’ notice in writing, should we decide this is more appropriate given the conduct and value of your account with us. If withdrawn by us, you will be automatically moved to the standard pre-paid credit/pay on purchase basis.  

5.3 You authorise us and provide consent to keep on file and automatically debit the credit card details associated with your account for all Services fees on issuance of a valid invoice (Consent Agreement). To minimise service disruption due to credit card expirations, you consent to our billing systems automatically attempting to update the expiry date of your credit card when necessary to process payments, however we do not guarantee this will be successful. We remind you that it is your responsibility to ensure your credit card details are kept up to date at all times. Changes to this Consent Agreement will be notified to you by changes to this terms and conditions web page. The expiration date of this Consent Agreement will be taken to be the expiry of any Services provided to you. 

5.4 Monthly and yearly fees are not refundable if your Service is terminated part way through a payment period (unless covered by an explicit money-back guarantee from us as per 5.7 below or is cancelled during a hosting service renewal grace period as covered under 5.5 below or is a Microsoft annual product which has a 72 hour grace period after renewal and can be cancelled within that period). Each time we charge a transaction, we will provide you with a receipt of the payment. We require 3 business days’ notice prior to your next billing date to avoid charging you at that next billing date. If you elect to cancel a payment method, we will provide a cancellation confirmation within 3 business days. 

5.5 You will be able to cancel hosting services (cPanel, WHM, VPS) either before the due renewal date, or for a grace period of 7 calendar days after that due renewal date, provided the plan is for an annual or longer term, and that your instruction to cancel is received by us within 7 days of the renewal date. For cancellation requests made at other times you will remain liable to pay for the remaining term of the hosting service(s).    

5.6 If we provide services with different payment and subscription terms (such as an annual term, payable monthly), then the subscriber will remain liable for payment for the entire term of the subscription. Where we provide and bill this service directly to your end-client, you will remain responsible for payment to us in the case of the default of your end-client and any steps necessary to be taken to recover such payment from your end-client will be solely your responsibility. 

5.7 Where we have provided a service to you with an explicit “money-back guarantee”: 

  1. This guarantee covers only a refund of the fees paid by you or your end client to us for the specific service. 
  1. It does not include any other costs or consequential losses arising from taking the service and then cancelling it during the guarantee period. 
  1. You may offer this money-back assurance to your end-client on the same terms as we offer you. 

5.8 If you wish to dispute an invoice or charge, then you agree to do so in good faith and within thirty (30) days of date of invoice or charge. 

5.9 If your Account contains a negative balance or you fail to pay any Fees when due, we may suspend your Account, or the provision of Services to you and may require you to enter into alternative payment arrangements for the Services. 

5.10 In the event any collection action is taken by us to recover any overdue amount, any costs incurred by us in recovering the debt (including, without limitation, any legal expenses (on a solicitor/client basis), collection agency charges or any other reasonable associated costs incurred) are payable by you and shall be recoverable by us as a separate debt. 

5.11 If we provide a Whitelabel billing service to you, you appoint us as your billing agent and we will: 

  1. on your behalf, invoice your customers for the Services at the retail fees set by you; 
  1. collect the fees from your customers; 
  1. remit to you the Commission when approved; and 
  1. issue a recipient created tax invoice (RCIT) for the payment of the Commission. 

5.12 In respect of the issue of RCIT, you and we both acknowledge: 

  1. we can issue tax invoices in respect of the supply of Services; 
  1. you will not issue tax invoices in respect of the supply of Services; and 
  1. both parties are registered for GST when entering into this agreement and will notify the other party if it ceases to be registered for GST. 

5.13 Commissions are calculated per transaction, and at the end of each calendar month will be made available for you to review and approve. We will endeavour to pay all Commissions approved by the 15th of each calendar month by the end of the same calendar month to the destination nominated in your Commission payment settings. Any Commission not approved within three (3) months will be forfeited and cannot be claimed at a later date. 

6. Obligations


6.2 You are responsible for: 

  1. ensuring that each end-customer provides full, accurate and up-to-date information in relation to the Services (and that such information is updated as necessary); 
  1. providing technical and customer support to your end-customers. In the event your end-customer requests any Service related information or support, we will first direct that end-customer to contact you (using the email address or contact details contained in your Account); 
  1. arranging and obtaining, any and all intellectual property right consents, clearances and authorisations (including from any third party) necessary to ensure the ordering, provisioning and/or use of our Services does not infringe upon any third party intellectual property rights. This includes, without limitation, the provision of copyrighted materials, use of trademarks and/or logos; and 
  1. (except to the extent we are supplying as part of a Service to you) the proper backup and protection of all your software and data, as well as the implementation and maintenance of firewalls and reasonable security measures (including without limitation, proper virus control). 
  1. Ensuring that you and your end customers take all reasonable and necessary steps to prevent fraudulent activity on your accounts and take corrective action immediately that you become aware of such instances, keeping us informed at all times. 
  1. Ensuring that end-user accounts are paid in full when due, and you acknowledge that you remain liable to us for any shortfall in payment from end-users. 

6.3 You must ensure any promotional, advertising or other material(s) you distribute to your end-customers (in any format): 

  1. does not contain any misrepresentations or warranties relating to us or our Services; 
  1. complies with all relevant advertising standards and applicable laws (including without limitation, spam laws); and 
  1. does not contain any offensive, misleading, derogatory, infringing or unacceptable content. 
    You agree that you will cease distributing any promotional, advertising or other material(s) which we believe, in our sole discretion (such discretion to be exercised in a reasonable manner), do not comply with any of the above criteria. 

6.4 Failure to comply with any obligations under this clause 6 will constitute a material breach of the Agreement by you. 

7. Warranties / Disclaimers

7.1 You represent and warrant that: 

  1. you are authorised to enter into this Agreement, act on behalf of your end-customers in respect of the Services, and provide any required consents, clearances and authorisations under this Agreement to us; 
  1. you will comply with all applicable laws relating to your performance under this Agreement (including without limitation, your use of our Services), and will not be involved in any activity which may directly or indirectly bring us or any Registry or third party supplier into disrepute; and 
  1. you will act in good faith when dealing with us and utilising our systems and/or Services, and will promptly do, or arrange for others to do, all things reasonably required to give full effect to the provisions of this Agreements (and the transactions contemplated by it). 

7.2 We shall use reasonable commercial endeavours to provide continuing availability of The Console and our Services, and to minimise any downtime or interruptions to the availability of The Console and our Services. 

7.3 To the maximum extent permitted by law, all other conditions, warranties and guarantees expressed or implied by any legislation, the common law, equity, trade, usage or otherwise in relation to the supply of services under this Agreement or otherwise in connection with this Agreement, are expressly excluded. We make no warranty, express or implied, that (i) the Services, access and use of our systems, or information received by any party through use of our Services or systems, will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable or of any particular quality or standard, or (ii) any terms and conditions made available to you (or your end-customers) through our systems or The Console are valid, enforceable or comply with all applicable laws. In no event will we be liable to you for loss of data, or the inability to retrieve data, resulting from or incidental to the use of a Service or access to our systems. 

7.4 Certain provisions of the Competition and Consumer Act 2010 (Cth) and other statutes, rules and regulations in Australia may imply certain non-excludable warranties or conditions or mandate certain statutory guarantees. To the extent that they are not permitted to be excluded, our liability for breach of such conditions, warranties or guarantees and your sole and exclusive remedy in relation to such breaches shall be limited to: 

  1. in the case of software or other goods under this Agreement, at our option: (i) replacing or repairing that software or those goods, or supplying of equivalent software or goods; or (ii) paying the cost of replacing or repairing software or goods or of acquiring equivalent software or goods; and 
  1. in the case of Services under Agreement, at our option: (i) supplying the Services again; or (ii) paying the cost of having the services supplied again. 

7.5 We specifically disclaim any and all warranties, representations, terms and conditions related to or in connection with the products, services and performance of third parties, regardless of whether you (or your end-customers) are aware that any such product, service or performance is provided by a third party. 

8. Liability and Indemnity

8.1 To the maximum extent permitted by law and subject to clause 7.4, you agree that we exclude all liability for indirect and consequential loss or damage of any kind, loss or corruption of data, loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind, in contract, tort (including negligence), under any statute or otherwise arising from or relating in any way to this Agreement. 

8.2 Other than liability accepted by us in clause 7.4, our total liability for loss or damage of any kind not excluded by clause 8.1, however caused, in contract, tort (including negligence), under any statute or otherwise arising from or relating in any way to this Agreement shall not exceed an amount equal to the Fees paid by you to us in the preceding six (6) months for that Service. 

8.3 You agree to indemnify, keep indemnified and hold us harmless from and against any and all actions, claims, proceedings, losses, damages, costs and expenses (including legal fees and expenses on a solicitor/client basis) and other liabilities of whatever nature, whether foreseeable or not, and whether direct or indirect, incurred by us in respect of any claim (i) by a third party arising in connection with this Agreement (except to the extent such a third party claim arises as a direct result of our breach of this Agreement), and/or (ii) arising in connection with your breach of this Agreement. 

8.4 The damages payable by one party to the other party under or in connection with this Agreement will be reduced to the extent that the act or omission giving rise to liability to pay those damages was caused or contributed to by that other party. 

9. Suspension

9.1 We may immediately suspend your Account, or the provision of Services, where you fail to comply with any term(s) of this Agreement, including without limitation, complying with payment terms and any Service Terms and/or Domain Terms (as applicable), or excessive fraud activity on your account or those of your customers for the purposes of minimising losses to you or us, or excessive fraud activity deemed by us to be caused by your failure to adequately secure your services with us . 

9.2 We will not be liable in any way for suspension of your Account or the provision of Services (including any non-performance of Services). 

10. Termination

10.1 We may terminate this Agreement immediately and without prior notification if: 

  1. you are in breach of any term(s), conditions or obligations in this Agreement and (if the breach is capable of remedy) the breach has not been remedied within fourteen (14) days of notification from us setting out the breach and requiring it to be remedied; 
  1. you dispose of the whole or part of your assets, operations or business other than in the normal course of business (except for purposes of a re-organisation or reconstruction); 
  1. you cease to be able to pay your debts as they become due, have an administrator or liquidator appointed, or cease to carry on business; or 
  1. you are subject to an event of force majeure in excess of sixty (60) days. 

10.2 Either party may terminate this Agreement for convenience on thirty (30) days’ written notice to the other party. 

10.3 On termination of this Agreement: 

  1. all outstanding Fees become immediately due and payable by you. Subject to the preceding sentence, clause 4.4 or any claim we have, you will be entitled to repayment of any unused prepaid balance in your Account. There are no refunds or credits for recently purchased Services in the event of termination of the Agreement; and 
  1. end-customers with active services will be transferred into direct retail accounts with us or if more appropriate for the customer, will be transferred into one of our other reseller’s accounts which we may nominate at our absolute discretion. 

10.4 In the event a third-party supplier ceases its supply of any services to us (which are, or form part of, a Service to you), we will use reasonable commercial endeavours to honour the remaining period of your then-current Service term. However, to the extent any Service is detrimentally affected as a result of any third-party supplier ceasing or varying its services, we will not be liable for any resulting delays, faults or inability to perform our obligations to you under this Agreement in respect of any such impacted Service. We will endeavour to notify you of any anticipated impacts as soon as practicable. 

11. Communications

In addition to general Account, Billing and Service communications, we may, from time to time, issue email notifications relating to our Services, including, but not limited to Newsletters, Announcements, Promotional and Seasonal offers, and Surveys. By entering into this Agreement, you consent to us sending you email communications. You may unsubscribe from these communications at any time by amending your preferences at or by clicking the unsubscribe link provided within the communications. You will not be able to opt-out of Critical Service Notifications, Renewal, Billing and Account Notifications, Scheduled Downtime Notifications or any other communications deemed to be an essential part of our service to you.

12. Data Protection

12.1 We shall ensure that when storing and processing personal data (Data) we shall at all times comply with the provisions and obligations of the Australian Privacy Act 1988 (Cth)(Privacy Law) and will only store or process Data in relation to the Services in accordance with our Privacy Policy. 

12.2 You acknowledge that Data will be processed by us or our suppliers, subcontractors, related corporations or agents; and may be transferred outside the jurisdiction of Australia (or in which you are based). By providing or giving access to Data, you warrant that you have complied with (i) the Privacy Law, or (ii) the applicable rules and legislation in the jurisdiction you operate in, and that you have obtained the necessary consent of any employees or third parties (including without limitation, any end-customer) that you may be acting on behalf of. 

12.3 We will not keep Data longer than is necessary for the purposes for which the Data was collected or for which it is further processed. The Data collected by us will not be processed in a manner that is incompatible with the purposes for which it was obtained. You may at any time request to see the Data and amend same if required. 

12.4 We agree we will take reasonable precautions to protect Data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. 

13. General

13.1 This Agreement contains the entire agreement between the parties with respect to its subject matter and supersedes all other representations, negotiations, arrangements, understandings or agreements and other communications. 

13.2 We may update the terms of this Agreement by giving you notice of the change or posting new versions online. The period of notice required to be given depends on the nature of the change. If: 

  1. the change will benefit you or have a neutral impact on you, we may make the change effective immediately and without advance notice by posting a general notice on our website as outlined above; 
  1. the change is required to comply with any law or requirement of any regulatory body (including ICANN, auDA or any other domain name regulatory body), we will provide a reasonable period of notice (such period to be as reasonably practicable); 
  1. the change is required to preserve or safeguard the security or integrity of any network or system we use to provide services to our customers or to maintain any accreditation we are required to have, we will make the change effective immediately and will provide notice through one or more of the methods outlined above; and 
  1. for all other changes, we will also give you at least thirty (30) days’ notice. 

13.3 Where a party exercises all due care and diligence, that party will not be liable for any delay or failure to perform obligations under this Agreement (other than an obligation to pay money or ensuring end-customers have accepted terms no less restrictive than those contained in this Agreement) if the delay or failure is due to any cause beyond its reasonable control. 

13.5 Neither party may assign its rights or obligations under this Agreement without the written consent of the other party which consent will not be unreasonably withheld; provided, however, that we may assign this Agreement to a successor in connection with any merger, acquisition, or sale of all or substantially all of our business or assets to which this Agreement relates. 

13.6 The relationship of the parties is that of independent contracting parties. Nothing in this Agreement may be considered or interpreted as constituting the relationship of the parties as that of partners, channel partners, joint ventures or principal and agent. 

13.8 No failure to exercise and no delay in exercising any right, power or remedy under this Agreement will operate as a waiver. 

13.9 This Agreement is governed by, and construed in accordance with, the laws of the State of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of that State.